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OVERVIEW

This Privacy Policy explains how ORVA Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website www.orvaclo.com (the “Site”).

We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site or purchasing from us, you agree to the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect several types of personal information to provide and improve our services:

a) Personal Information You Provide:
When you place an order or create an account, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

b) Automatically Collected Information:
When you visit our Site, we automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Cookies and similar tracking technologies (see “Cookies” section below)

c) Communication Data:
If you contact us via email, social media, or through our contact forms, we collect your name, email, and any information you provide voluntarily.

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding your purchases, returns, or enquiries

  • Manage your account (if applicable)

  • Improve our website, services, and customer experience

  • Send you marketing communications (only if you have opted in)

  • Comply with legal and regulatory obligations

  • Prevent fraudulent activity or misuse of our services

3. SHARING YOUR INFORMATION

We do not sell or rent your personal data.
However, we may share your information with trusted third parties who help us operate our business, such as:

  • Shopify, Inc. – our website hosting and e-commerce platform

  • Payment processors (e.g., Shopify Payments, PayPal, Apple Pay) to securely process payments

  • Shipping providers to deliver your orders

  • Analytics and advertising partners (e.g., Google Analytics, Meta/Facebook) to help us improve marketing performance

Each partner only receives the information necessary to perform their services and is required to protect your data in compliance with data protection laws.

4. MARKETING COMMUNICATIONS

If you have subscribed to our newsletter or marketing list, we may send you updates on new products, restocks, or promotions.
You can opt out at any time by clicking “unsubscribe” at the bottom of our emails or by contacting Support@orvaclo.com.

We will never send you marketing communications without your consent.

5. COOKIES

Our website uses cookies to enhance your browsing experience and improve functionality.
Cookies are small text files stored on your device that help us:

  • Recognize returning visitors

  • Keep track of shopping cart contents

  • Analyze traffic and performance

You can disable cookies through your browser settings, but please note that some parts of the Site may not function properly as a result.

6. DATA RETENTION

We only retain your personal information for as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal, accounting, or reporting obligations

  • Resolve disputes and enforce agreements

Once your data is no longer needed, we securely delete or anonymize it.

7. YOUR RIGHTS

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Restrict or object to how we process your data

  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at Support@orvaclo.com.
We will respond to all valid requests within 30 days.

8. DATA SECURITY

We take your data security seriously.
All personal information is stored securely, and all payment transactions are encrypted using SSL (Secure Socket Layer) technology.
Your payment details are processed by trusted third-party providers — we do not store or have access to your full credit card information.

9. THIRD-PARTY LINKS

Our website may contain links to external websites or services that are not operated by ORVA.
We are not responsible for the privacy practices or content of those sites.
We recommend reviewing their privacy policies before sharing any personal information.

10. CHILDREN’S PRIVACY

Our website is not directed at individuals under the age of 16.
We do not knowingly collect personal data from minors.
If you believe a child has provided personal information to us, please contact us immediately, and we will remove it.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
The most current version will always be posted on this page with the updated date shown above.
Continued use of our Site after updates are made constitutes your acceptance of the revised policy.

12. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:
📧 Support@orvaclo.com

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