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OVERVIEW

This website is operated by ORVA Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to ORVA Ltd.
ORVA offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein and/or available by hyperlink.
These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

1. ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your country, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws).
A breach or violation of any of these Terms will result in immediate termination of your access to the Service.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks, as well as changes to conform to technical requirements.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

3. PRODUCTS AND PRICING

All products displayed on our website are subject to availability.
We reserve the right to limit quantities, discontinue products, or adjust prices at any time without notice.
We make every effort to display our products accurately; however, we cannot guarantee your device’s display of colors will be exact.
All prices are shown in GBP (£) unless stated otherwise and include VAT where applicable.

4. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us.
We may limit or cancel orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all transactions made through our store.

For any billing or order-related questions, please contact us at Support@orvaclo.com.

5. RETURNS AND REFUNDS POLICY

We accept returns within 14 days of receiving your order, subject to the following conditions:

  • The item must be unused, unworn, and in its original condition and packaging.

  • We only accept returns for faulty or damaged items.

  • To initiate a return, please contact Support@orvaclo.com with your order number and reason for return.

  • You are responsible for your own return shipping costs unless the item is faulty. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping may be deducted from your refund.

Discounted, sale, or limited edition items are final sale and cannot be returned or exchanged.
For more details, please review our Shipping & Returns Policy.

6. INTERNATIONAL CUSTOMS AND DUTIES

If any customs charges or import duties apply, they are payable by the customer and not covered by ORVA.
Customs policies vary by country, and we are not responsible for delays or fees caused by customs procedures.

7. SHIPPING AND DELIVERY

Delivery times are estimates and may vary depending on demand, location, and other factors beyond our control.
We are not liable for delays caused by courier services, customs, or incorrect address information.

8. PRODUCT VARIATION

While we strive for accuracy, product colors, textures, and packaging may slightly differ from what is shown on the website due to lighting or screen differences.

9. INTELLECTUAL PROPERTY

All content on this website — including but not limited to text, graphics, logos, product images, and videos — is the property of ORVA Clothing Ltd and protected by copyright and trademark laws.
You may not reproduce or distribute any content without our express written permission.

10. PROHIBITED USES

You are prohibited from using the site or its content:

  • For any unlawful purpose;

  • To violate any regulations, rules, laws, or local ordinances;

  • To infringe upon or violate our intellectual property rights;

  • To harass, defame, or discriminate against others;

  • To upload viruses or malicious code;

  • To interfere with the security of the Service or related websites.

We reserve the right to terminate your use of the Service for any prohibited activity.

11. THIRD-PARTY LINKS AND TOOLS

Certain content, products, or services available through our Service may include third-party materials.
We are not responsible for examining or evaluating the accuracy of third-party content or for any third-party websites you may access through links on our site.

12. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Our products and services are provided “as is” and “as available”, without any representations, warranties, or conditions of any kind, express or implied.
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
In no event shall ORVA Clothing Ltd, its directors, employees, affiliates, or agents be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless ORVA Clothing Ltd and its affiliates, employees, agents, and contractors from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

14. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.

15. TERMINATION

These Terms are effective unless terminated by either party.
You may terminate them at any time by notifying us that you no longer wish to use our Services.
We may also terminate this agreement if you fail to comply with any term or provision herein.

16. GOVERNING LAW

These Terms of Service and any related transactions are governed by and construed in accordance with the laws of England and Wales.

17. CHANGES TO TERMS OF SERVICE

We reserve the right to update, modify, or replace any part of these Terms by posting updates on our website.
It is your responsibility to review this page periodically. Continued use of our site after changes are posted constitutes acceptance of the revised Terms.

18. CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
📧 Support@orvaclo.com

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